Frequently Asked Questions
If you don't find your answer here, send an email to firstname.lastname@example.org. You can also call us at (315) 764-0541 during business hours (Monday-Friday 8:30am-5:00pm). All e-mails will be responded to as soon as possible.
I lost my debit card/My debit card was stolen. What should I do?
Please contact Massena Savings & Loan immediately so we can take the proper steps to have your card blocked. If the bank is closed, call 1 (833)337-6075.
Who should I call if I notice unauthorized transaction?
Please contact Massena Savings & Loan immediately so we can take the proper steps to have your card blocked. If the bank is closed, call 1 (833)735-1891.
I was contacted by Card Services/FSISERV. Is this a scam?
I am going to another country on vacation. Will I be able to use my debit card?
Are funds automatically withdrawn from my account when I use my debit card?
Why is my available balance less than my current balance?
Is there a charge when I use my debit card at a Massena Savings & Loan ATM machine? What about an ATM machine not owned by Massena Savings & Loan?
Is there a charge when I used my debit card to make purchases?
Massena Savings & Loan does not charge any fees to use debit cards.